CUSTOMER SATISFACTION AND RESPONSIVENESS
Everyone in the company, from those in the front office to the President, is responsible for customer satisfaction. In the customer's eyes, you are the Company. To survive in today's marketplace, you need to exceed customers' expectations. By taking personal responsibility for customer satisfaction, you become more responsive to their concerns.
- Create a unique service philosophy by implementing the LEARN process.
- Identify effective processes for customer feedback.
- Develop strategies to meet and exceed internal and external customer expectations.
- Practice effective communication skills for listening and responding.
- Create your individual plan for customer satisfaction.
Updated: Friday 18 May 2007